| Customization: | Available |
|---|---|
| After-sales Service: | One Year |
| Warranty: | One Year |
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The workshop show:
The service:
1. Pre-sale service:
1) We will send our engineer to prospect the site of power station free of charge.
2) According to the situation of site, we will provide design drawings, such as power plant floor drawing, cooling system drawing, genset foundation, control room design, etc.
2. Sale service:
1) Operator training would be conducted by our technicians during the process of commissioning or Factory training course in China,
2) Installation and commission of the genset would be instructed assisted by our technicians at site.
3. After-sale service:
1) We have strong after-sale team, we will response within 24 hours and provide technical supports by phone or site guiding, help our clients to gain the biggeset profit.
2) For the quality problem, we will service for you free of charge during the guarantee period.
3) We provide one year guarantee period and lifetime service.
FAQ:
1. How to choose the right model?
To choose a right model, we need to know required continuous output power, local voltage and frequency and fuel (such as diesel, natural gas, biogas, biomass gas, coal gas, syngas, etc.). For biomass power plant and coal gas power plant, some clients may doesn't have gasification system, then we need information about raw material.
2. What's the warranty?
The warranty is one year. We will offer free service and spare parts during warranty period. Lifetime service will be provided by our trustworthy after-sale team.
3. How to do the maintenance?
Operator training will be provided by our technician. After training, local operator can do the basic maintenance by themselves according to our maintenance manual.
4. Do you provide equipment operation training?
Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. All of our engineers have passport.
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